Citygate completed a review and analysis of paramedic coverage area, a continuation of a management study audit completed by Citygate.

Citygate completed eight rotating general management and operations studies for the City of Ogden’s Community Development, Public Works, Code Enforcement, Community Services, Redevelopment Agency, Police Department, Animal Services, and Fire Department. Each study analyzed the performance measurement, policies, procedures, management, and operations of the Department. Citygate examined issues related to the philosophy and mission; organizational structure and management systems; organizational relationships; relationships with citizens; allocation of employees and other resources; personnel management and training; data management; records management, communications, and information systems; facilities and equipment; management methodologies; maintenance functions; and fiscal management of each Department.

Citygate conducted a Standard of Coverage planning analysis (fire station and crew deployment), along with a strategic management review of non-response (administrative) services for the City of Ogden Fire Department. Citygate provided a fiscal analysis of the costs needed to replace and rehabilitate several fire stations, increase quint staffing and add several headquarters positions, and purchase several new apparatuses. This evaluation of the Department’s overall response performance revealed several opportunities for improvement, including call processing time. Since recommendations were made in 2007, the Department has given this issue significant attention and implemented a dispatching priority system. From 2009 to 2015, fire call processing times were reduced by 66 percent and EMS call processing times were reduced by 83 percent.