Scope of work: An Independent Review of the Metro Transit Security Public Safety Department Feasibility Study. Citygate will conduct a comprehensive and objective analysis of the cost estimates used in a prior study for LACMTA to establish its own police service, ensure the estimates are consistent with industry standards and benchmarks, and identify any discrepancies or inefficiencies in the current cost estimates and level of service model. Citygate’s Work Plan will include review of the prior study’s cost documentation and methodologies; interviews with key study and Metro personnel involved in the cost estimation process; specific review of written concerns raised by Law Enforcement stakeholders; a summary of key findings regarding cost estimate accuracy, listing identified discrepancies; benchmarking of the first study’s cost estimates against industry standards, California police regulations, and best practices; and a summary of key findings regarding cost estimate accuracy, listing identified discrepancies.

Citygate conducted a sewage discharge after-action review for the City of Los Angeles Sanitation and Environment Department. This review was conducted on behalf of the Los Angeles County Board of Supervisors. This review investigated the cause of the delayed response by County agencies and identified a corrective action plan to ensure faster response, coordination, reporting, and communication about future sewage discharges that may require timely beach closures to prevent public exposure.

As a follow-up to Citygate’s assistance in preparing a comprehensive and neutral external After Action Review (AAR) of the Woolsey Fire Incident on behalf of the Los Angeles County Office of Emergency Management, Citygate was retained to assist with the development, implementation, and monitoring of an After Action Plan (AAP). The AAP addressed each recommendation from the AAR, determined the sub-deliverables and individual tasks necessary to implement each recommendation, identified the County departments responsible for each deliverable and task, and estimated macro costs and a feasible timeline for implementation as needed by recommendation.

Citygate assisted the Los Angeles County Office of Emergency Management in preparing a comprehensive and neutral external After Action Review (AAR) of the Woolsey Fire Incident on behalf of the County and inclusive of the major agencies that interacted with and assisted the County during the historic event. This AAR was completed over 11 months, incorporating all the best practice elements as recommended by the California Governor’s Office of Emergency Services. The County’s Woolsey Task Force and Board of Supervisors unanimously accepted Citygate’s Woolsey Fire AAR Final Report. The Board also passed a motion to retain Citygate for implementation support related to the report’s recommendations—specifically, the development, implementation, and monitoring of an After Action Plan (AAP).

Citygate completed an expansive review of the organizational and operational components of the EMS program at the Los Angeles County Fire Department. A comprehensive strategic plan was also developed to guide the next three to six years of improvement in the Department’s EMS programs and allied support structures. This study and strategic plan addressed deployment, use of resources, best practices in pre-hospital medicine, organizational and personnel practices, and the use of information technology. Despite challenges faced, the Department is managing and implementing the delivery of successful programs and changes recommended in Citygate’s reports. Among those achievements, the Department hired a permanent Medical Director, improved relations with the EMS agency, implemented electronic patient care records, revamped the quality improvement program, completed back-logged EMS report scanning, and became the first Fire Department to go live with the implementation of the Safety Intelligence Risk Management Software tool.