Scope of work: Assist the Orange County Fire Authority with an update to its Standard of Response Cover Plan. Working with OCFA staff, Citygate will use incident statistics and geographic mapping to model the needs of the current deployment plan, update the risk assessment to include any major changes, and identify options to improve deployment.

Scope of work: Ambulance and EMS program enhancement consulting services for the Orange County Fire Authority service area to include the .201 providers and County LEMSA-managed EOAs. Citygate will provide recommendations to enhance the EMS patient transportation system using a regional approach to improve response times, quality of care, and sustainability and economics, and will identify revenue sources to re-invest into system enhancements.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Business Services functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Fleet Services Division, and the Community Risk Reduction Department.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Community Risk Reduction Department to assess the efficiency and effectiveness of leadership, personnel, and operations and to ensure compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Fleet Services Division, and Business Services functions.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Emergency Medical Services Department. This assessment ensured the Department and its staffing and support tools could provide the needed patient care quality oversight in light of a recent reorganization. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of OCFA Field Deployment services. This assessment utilized the Standards of Coverage methodology to assess the response system metrics, review OCFA response measures and tools to local need and best practices, and provide advice on internal tools and personnel skill sets to conduct operational performance reviews to best practices internally. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Fleet Services Division. This assessment ascertained the efficiency and effectiveness of Fleet Services’ operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Business Services functions, and the Community Risk Reduction Department.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Executive Leadership Team and Human Resources functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. It also provided service level assessment coordination and strategic advice to the Executive Leadership Team as all the service level assessments were being conducted, and it provided continuity of effort into the final step of strategic planning. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.

As part of a Master Services Agreement, Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for Orange County Fire Authority’s major cost centers. Each service level assessment evaluated, at a forensic, data-driven level, the operational performance of the cost center, not just compared to national and Citygate team best practices but also to the needs of the Orange County Fire Authority, its employees, and its agency customers. To date, Citygate was retained to provide seven such assessments, including for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Emergency Command Center. This assessment ascertained the efficiency and effectiveness of the activities of the ECC and ensured compliance with policies/procedures, best practices, and regulatory agencies. The other six assessments part of the Master Services Agreement were for the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.