Citygate will assist Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This will also entail an analysis of the Building Services division’s performance measurement and management system. Citygate is also providing “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate assisted Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This also entailed an analysis of the Building Services Division’s performance measurement and management system. Citygate provided “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate conducted a review of Salt Lake City’s building services process as part of an effort to support economic development. Citygate identified ways to streamline the permitting and approval process; determined the appropriate timeline for permitting and approval of common project types; documented the permitting processes that occur in the City departments beyond Community and Neighborhoods; developed a process to achieve predictability with the private sector by improving consistency in staff responses to inquiries across multiple departments and divisions; and identified structural, technological, and ordinance barriers that create obstacles to a more streamlined, predictable, and transparent process.

Citygate provided leadership, succession planning, and team building consulting to the City Council staff of Salt Lake City. This engagement was designed to enhance currently held values and develop additional values to strengthen the team’s leadership, strengthen their organizational development, and manage change.

Citygate facilitated and presented training at the Fire Department’s one-day strategic planning session. The training addressed the topic of leadership, character, and values, as well as emerging public safety best practices to operationalize these important attributes using psychometric instrumentation to hire, professionally develop, promotion plan, and succession plan within the Department.

Citygate facilitated two one-day workshops with the Salt Lake City Planning staff and Council staff on character-based leadership principles.

Citygate facilitated two one-day workshops with the Salt Lake City Planning staff and Council staff on character-based leadership principles.

Citygate completed a two-phase study. Phase one involved conducting extensive interviews regarding the effectiveness of Salt Lake City’s planning program and processes. Based on issues identified in phase one, Citygate performed a detailed analysis of the planning program in phase two.

Citygate conducted a management and performance audit of the Salt Lake City Redevelopment Agency. The principal purpose of the review was to assess the Agency’s organization and management structure, staffing levels, workload, management control system, procurement, budgeting, human resource and asset management procedures, program effectiveness, record keeping, customer service/relations, plan, and goals.

Citygate conducted a management audit of the Salt Lake City Engineering Division. The principal purpose of the review was to assess the Division’s organization structure, staffing levels, workload, project scheduling, workload prioritization, project management, outsourcing / contracting services, cost-allocation formulas, cost-allocation methodology, record keeping, customer service/relations, and the internal and external coordination of work.