Citygate, in partnership with COAR Design Group (formerly Jeff Katz Architecture), assessed the space and facility needs of the San Diego Fire-Rescue Department’s Emergency Communications and Data Center to provide space-needs planning for this essential public facility in a way that can cost-effectively evolve. This assessment included researching the benefits of sharing space with the California Department of Forestry and Fire Protection’s Interagency Command and Communications Center.

Citygate completed an analysis to assess the feasibility of shared dispatch services between the Heartland Communications Facility Authority and the San Diego County Fire Authority to identify alternatives to the status as autonomous agencies providing 9-1-1 and communications services to their members and contract agencies while preserving and/or improving performance, in addition to containing or reducing costs.

Citygate provided customer service consulting services for the Community Development Department’s Building and Safety Division, and in so doing Citygate identified opportunities for improvement and ongoing performance management.

Citygate completed a Standards of Coverage assessment and strategic fiscal review for the Lakeside Fire Protection District. This review arose out of the possible annexation of new area and investigated the impacts, if any, of the District’s mutual aid partners.

Citygate assessed the future plans, options, and strategies to provide fire and emergency medical services despite the Heartland Communications Facility Authority JPA’s new capital improvement needs. Citygate advised the HCFA regarding the opportunities for the agency related to future facilities, infrastructure, and systems.

Citygate was selected to assist the City on this two-phase effort. This project consisted of a review of the “Road Map for Implementation,” integration of the Public Works Department permitting processes, and identification of opportunities to improve efficiency of the City’s development review permitting process.

Citygate completed an organizational assessment of the San Luis Obispo Community Development Department, including a review of Administration, Development Review, Long-Range Planning, and Building and Safety, as well as a review of the key elements of the City’s Economic Development Program. The Community Development Department has already implemented 90 percent of the recommendations and credits these efforts to maintaining and achieving high levels of service.

Citygate facilitated two one-day workshops with the Salt Lake City Planning staff and Council staff on character-based leadership principles.

Citygate completed a two-phase study. Phase one involved conducting extensive interviews regarding the effectiveness of Salt Lake City’s planning program and processes. Based on issues identified in phase one, Citygate performed a detailed analysis of the planning program in phase two.