Scope of work: A departmental process and improvement assessment of the Community and Economic Development Department for the City of Santa Paula. Citygate will evaluate the current practices, procedures, and performance standards of Department functions for conformance with industry best practices and legal requirements. Citygate will also evaluate the Department’s organizational structure, including the types and number of positions needed to meet workload and performance standards, and will identify where organizational and operational performance and service levels can be enhanced with new performance metrics to help ensure the Department’s goals continue to be met.

Citygate performed an organizational and operations review of the Human Resources function in the City of Hercules, California. This comprehensive review will assess the effectiveness of the current Human Resources functions, policies, procedures, and operations and, based on the study findings, identify areas of operational success and provide a set of recommendations to enhance operations and effectiveness of the Human Resources function where indicated.

Citygate facilitated two one-day workshops with the Salt Lake City Planning staff and Council staff on character-based leadership principles.

Citygate completed eight rotating general management and operations studies for the City of Ogden’s Community Development, Public Works, Code Enforcement, Community Services, Redevelopment Agency, Police Department, Animal Services, and Fire Department. Each study analyzed the performance measurement, policies, procedures, management, and operations of the Department. Citygate examined issues related to the philosophy and mission; organizational structure and management systems; organizational relationships; relationships with citizens; allocation of employees and other resources; personnel management and training; data management; records management, communications, and information systems; facilities and equipment; management methodologies; maintenance functions; and fiscal management of each Department.

Citygate conducted a management and performance audit of the Salt Lake City Redevelopment Agency. The principal purpose of the review was to assess the Agency’s organization and management structure, staffing levels, workload, management control system, procurement, budgeting, human resource and asset management procedures, program effectiveness, record keeping, customer service/relations, plan, and goals.

Citygate completed a Citywide management audit for the City of Pinole, California. The project was conducted at the initiative of the City Council and emphasized the establishment of performance measures for each Department and division of the City, including Public Works, Community Development, Planning, Building, Redevelopment, Administration, Finance, Personnel, Police, Fire, and Sewer Treatment. Citygate also formulated recommendations to improve the efficiency and effectiveness of the City. Included in the project was the evaluation of the City’s financial stability and measures to improve the health and vigor of the City’s finances. As part of this analysis, Citygate also reviewed the adequacy of the City’s cost-recovery methodology.