Citygate will assist Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This will also entail an analysis of the Building Services division’s performance measurement and management system. Citygate is also providing “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

The Housing Authority of Salt Lake City (HASLC) engaged Citygate to conduct a review and analysis of the Human Resources (HR) Department employment selection and performance review processes and practices. HASLC expressed a desire to enhance its employment selection processes to attract quality job candidates and hire employees of higher quality and character. Citygate’s primary task was to review and analyze existing HASLC human resources-related policies, procedures, and practices related to the recruitment and selection of staff and to conduct in-depth interviews of key leadership staff, HR Department staff, and a newly hired employee.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Executive Leadership Team and Human Resources functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. It also provided service level assessment coordination and strategic advice to the Executive Leadership Team as all the service level assessments were being conducted, and it provided continuity of effort into the final step of strategic planning. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.

Citygate completed an analysis of the City’s Human Resources Division of the Administrative Services Department. The study provided an analysis and evaluation of the Human Resources management functions, including its effectiveness and efficiency, use of technology, timeliness of recruitments, and workload, as well as an assessment of the organization’s expectations of the Human Resources functions by the user departments.

Citygate conducted an organizational review of the Public Works Department as part of a Citywide organizational review for the City of Delano, California. This study also included the following functional areas: Community Development, Finance, City Manager, Community Services, City Clerk, Administration/Human Resources, Information Technology, Police, and Community Correctional Facility. As part of this review, Citygate conducted web-based employee and citizen surveys to supplement findings and gain a comprehensive understanding of citizen perspectives regarding City services.

Citygate performed an executive search service for the recruitment for a Human Resources Director and a Facilities Services and Capital Projects Director. These searches were performed simultaneously.

Citygate has completed multiple executive searches for the City of Los Angeles, most recently for the General Manager of the Personnel Department. The candidate was well received by the City, and Citygate’s efforts were lauded by the Deputy Mayor. Other executive searches have included: General Manager and Assistant General Manager of the Information Technology Agency, General Manager of Animal Services, and Deputy Director of Planning.

Citygate completed a successful recruitment for the position of Human Resources Manager for the Central Contra Costa Sanitary District.

Citygate completed a Citywide management audit for the City of Pinole, California. The project was conducted at the initiative of the City Council and emphasized the establishment of performance measures for each Department and division of the City, including Public Works, Community Development, Planning, Building, Redevelopment, Administration, Finance, Personnel, Police, Fire, and Sewer Treatment. Citygate also formulated recommendations to improve the efficiency and effectiveness of the City. Included in the project was the evaluation of the City’s financial stability and measures to improve the health and vigor of the City’s finances. As part of this analysis, Citygate also reviewed the adequacy of the City’s cost-recovery methodology.

Citygate completed a study of staffing levels and classifications and the budgeting methodology the Department of Developmental Services used to fund the State’s 21 Regional Centers (RCs). For this large, multi-faceted, and in-depth study of Regional Center operations, budgets, workload, and mandates, Citygate combined qualitative and quantitative data elements emanating from multiple sources, such as the RCs, state agencies, vendors, consumers and families, associations, and other stakeholders. Citygate evaluated system mandates in California and researched best practices nationwide. Locally, RCs serve as case studies of best practices and minimum standards that will define the functions and tasks each Regional Center must carry out to meet State and federal mandates. The analysis of how RCs meet their mandates, combined with other analyses, will result in the development of a new staffing model to provide funding for the core activities and necessary administrative support of the 21 RCs.