Citygate is currently performing an organizational review and analysis of Monterey County’s current homeless programs, funding, and coordination services. For this review, Citygate will identify, evaluate, and recommend funding sources and budget structure for the Homeless Services function; identify and recommend organizational best practices, including comparisons with like cities and counties; evaluate and recommend best practices for collaboration and coordination with various County departments, the Continuum of Care, local cities, school districts, businesses, and homeless service providers; and evaluate and recommend formal and informal organizational alignment, structure, and staffing for the Homeless Services function.

Citygate completed an operations assessment for the Police and Fire Departments in the City of Orem, Utah. This assessment of both departments entailed an examination of the current staffing needs and anticipated workload increases based on community growth; a review of the feasibility of continuing to operate a public safety answering point; and a review of performance and operational data to evaluate productivity and recommend improvements, where possible. As part of this study, Citygate performed a Fire Department Standards of Coverage assessment and a police field operations review.

Citygate assisted the City of San Luis Obispo, California, and its partners to study the opportunities and constraints in merging some of the County’s police and fire dispatch centers into one shared center located at the San Luis Obispo Police Department dispatch center.

Citygate, in partnership with COAR Design Group (formerly Jeff Katz Architecture), assessed the space and facility needs of the San Diego Fire-Rescue Department’s Emergency Communications and Data Center to provide space-needs planning for this essential public facility in a way that can cost-effectively evolve. This assessment included researching the benefits of sharing space with the California Department of Forestry and Fire Protection’s Interagency Command and Communications Center.

Citygate worked with the City of Gilroy, California, to expand the scope of work specific to the City in parallel with our Standards of Coverage Assessment for the Cities of Gilroy and Morgan Hill and the South Santa Clara County Fire Protection District. This expanded scope of work included performing a fire station relocation impact analysis, identifying the best option(s) to meet the current and anticipated near-term service demand in the Glen Loma area, developing a pilot program to best meet the near-term service needs for the Glen Loma area, evaluating the current and future Fire Department records management system options, and evaluating the Department’s dispatch service options.

Citygate completed a fire dispatch merger feasibility study for the San Diego Fire-Rescue Department with the Heartland Communications Facility Authority and North County Dispatch Joint Powers Authority, along with a parallel feasibility study of merging lifeguard dispatch with San Diego Fire Dispatch.

Citygate reviewed the Monterey County Emergency Medical Services System Communications Plan to integrate the upcoming radio system improvements. In addition, Citygate advised the EMS agency and hospitals regarding best-fit equipment needed to update capabilities. The project also considered all regional policies and state-mandated Incident Command System regulations.

Citygate completed a feasibility study for interested Monterey County Public Safety Agencies to be serviced by Santa Cruz Regional 9 1 1. The scope of the project includes: identifying Monterey County public safety agencies interested in transferring their 9 1 1 and dispatch services from the Monterey County Emergency Communications Department to Santa Cruz Regional 9 1 1; determining the ability of Santa Cruz Regional 9 1 1 to accommodate the additional loading and services to those agencies within its current facility; identifying the one-time costs associated with said service change; identifying any operational differences between the two dispatch centers; and assisting with equipment and facility configuration to accommodate said service change.

Citygate was selected to develop a comprehensive 10-year cost feasibility analysis comparing the current Monterey County 9 1 1 Emergency Communications Dispatch Services model to the proposed Joint Powers Authority (JPA) model, facilitate development of a JPA governance and cost-share structure among the prospective JPA partners, and draft the complete JPA agreement for stakeholder discussion. The City of Salinas served as the contracting agency.

Citygate completed an analysis to assess the feasibility of shared dispatch services between the Heartland Communications Facility Authority and the San Diego County Fire Authority to identify alternatives to the status as autonomous agencies providing 9-1-1 and communications services to their members and contract agencies while preserving and/or improving performance, in addition to containing or reducing costs.