Project List

Client:
City of Eden Prairie, MN
Project:
Scope of work: A thorough review and analysis of service and staffing options for the Eden Prairie Fire Department. Citygate’s analysis will determine whether there are more effective, efficient, and improved deployment models for service delivery—consistent with state of Minnesota and national best practices—and will include a review and recommendation for fire service coverage for the City. As part of this thorough review, and in developing a Master Plan to guide the City going forward, Citygate will detail the pros and cons of each SOC model, the pros and cons of each staffing model identified, provide a detailed cost analysis of each SOC and staffing model identified, and will provide options for funding the cost of each model presented. Citygate will address the specific context and challenges that fire departments in Minnesota and much of the country face as a result of the changing fire, EMS, and demographic fact patterns, and will explore the potential staffing model changes required as a result of these changes.
Client:
Central Marin Fire Authority, CA
Project:
Scope of work: A Fire Services Master Plan study for the Central Marin Fire Department. Citygate will evaluate and formulate recommendations for appropriate staffing and deployment of firefighting, emergency medical service, and specialized resources consistent with state and national best practices and generally conforming with recommendations of the Center for Public Safety Excellence (CPSE). The study is also intended to (1) include analysis and recommendations for the location of fire stations to minimize emergency incident response time, and (2) incorporate relevant data analysis and benchmarking to national standards as well as Department-established performance goals.
Client:
Southern Marin Fire Protection District, CA
Project:
Scope of work: An update to Citygate's prior Standards of Cover study the Southern Marin Fire Protection District, including reviews of the District’s current headquarters management services program staffing, capital assets plans, facilities adequacy, future demand for services, and future delivery system models. Together, these components will culminate in a Fire Services Master Plan from which to manage immediate and longer-term fire service programs in the District. The Master Plan includes full assessments of headquarters services and facilities.
Client:
City of Palm Springs, CA
Project:
Scope of work: An Organizational Analysis, Community Risk Assessment, Standard of Coverage Study, and Five-Year Strategic Plan for the City of Palm Springs Fire Department. In preparing this study and Strategic Plan, Citygate will enlist significant involvement from the City’s partners, including the Agua Caliente Band of Cahuilla Indians. Citygate’s work will include a community risk analysis of Palm Springs with a 5- to 10-year projection; evaluation of existing aircraft rescue and firefighting operations in Palm Springs; response time analysis for both fire and EMS calls under City and County coverage models; and a determination regarding the optimal locations for fire stations. Citygate will evaluate the existing deployment model, identifying areas for improvement and recommendations for optimizing resource allocation and operational efficiency. Citygate will also evaluate the fee schedule for service and cost recovery.
Client:
City of Corpus Christi, TX
Project:
Scope of work: An assessment of the Corpus Christi Animal Care Services Department to determine any issues that may limit effectiveness of operations and administration. The assessment includes an evaluation of the CCACS facility and the Department’s building needs; review of documents, policies and procedures, and operations; and incorporation of staff interviews and stakeholder input. The assessment also includes a review of the CCACS business model and the efficiency of policies, procedures, workflow, and animal flow in all Animal Care Services divisions—including but not limited to Administration, Field Operations, Investigation, Kennels, Live Release, and the Veterinary Clinic. Length of stay and capacity of care as well as euthanasia policy will be evaluated. The assessment includes a market pay analysis for positions in the Department.
Client:
City of Henderson, NV
Project:
Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.
Client:
South Metro Fire Department (St. Paul), MN
Project:
Scope of work: A standards of coverage study and organizational review for the cities of West St. Paul and South St. Paul South Metro Fire Department. Citygate will conduct a thorough review and analysis of services, staffing, apparatus, and facility options for the Department. Citygate's work includes, as requested, a comprehensive Standards of Coverage document analyzing resource deployment to determine whether the Department is properly deployed to meet its community’s risks and expectations; and a comprehensive review of organizational hierarchy, distribution of workload, and management practices weighed against contemporary organizational principles and business processes. A review of fire station locations and relevant recommendations will also be included, in which Citygate will analyze the Department’s current two-station response model to determine its effectiveness in providing present and future services, with comparative response model options analyzed in parallel. In delivering a report that will help create a template for future analysis, Citygate’s study will examine the effectiveness of inter-jurisdictional response to evaluate the benefits of the emergency services provided by the Department and its partners.
Client:
City of Portland, OR
Project:
Scope of work: A service delivery and staffing study for Portland Fire and Rescue in the City of Portland, Oregon. Using the Standards of Coverage process, Citygate described the community served and the services provided; reviewed community outcome expectations and performance goals; conducted an analysis of community risks; and evaluated the current deployment, including fire station quantity and location, the quantity and types of apparatus, staffing levels, specialized capabilities, and first-due and ERF performance. Additionally, this study included an assessment of the needs of underrepresented and vulnerable populations and the capacity of headquarters programs to support field deployment.
Client:
Shafter, CA
Project:
Scope of work: Assist the City of Shafter with the addition of a new fire station. This assistance will facilitate and inform communications between the City of Shafter and Kern County as strategic location and cost-sharing options are explored.
Client:
City of Carlsbad, CA
Project:
Scope of work: Citygate built upon our previous 2020 Community Risk Assessment / Standards of Coverage (SOC) Analysis for the City of Carlsbad Fire Department. This engagement included reviewing the older fire stations and apparatus; preparing a functional Master Plan for their long-term use, modification, or replacement; and providing options for how to fund future fire stations.

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