Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A standards of coverage study and organizational review for the cities of West St. Paul and South St. Paul South Metro Fire Department. Citygate will conduct a thorough review and analysis of services, staffing, apparatus, and facility options for the Department. Citygate's work includes, as requested, a comprehensive Standards of Coverage document analyzing resource deployment to determine whether the Department is properly deployed to meet its community’s risks and expectations; and a comprehensive review of organizational hierarchy, distribution of workload, and management practices weighed against contemporary organizational principles and business processes. A review of fire station locations and relevant recommendations will also be included, in which Citygate will analyze the Department’s current two-station response model to determine its effectiveness in providing present and future services, with comparative response model options analyzed in parallel. In delivering a report that will help create a template for future analysis, Citygate’s study will examine the effectiveness of inter-jurisdictional response to evaluate the benefits of the emergency services provided by the Department and its partners.

Citygate will assist Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This will also entail an analysis of the Building Services division’s performance measurement and management system. Citygate is also providing “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate assisted Salt Lake City in evaluating the implementation of the building service process review completed by Citygate. This also entailed an analysis of the Building Services Division’s performance measurement and management system. Citygate provided “on-call” auditing services for the City to assess performance, identify opportunities for improvement, and develop specific recommendations for action in the programs or functions selected by the City.

Citygate completed the development of a strategic business plan for the Alameda County Fire Department. The design of this plan will be to guide the efforts of the Department over the next 10 years. This strategic plan will entailed the preparation of an environmental scan that identified key internal and external factors with potential to significantly impact the Department or the services it provides over the next decade, as well as, in conjunction with the Department’s Strategic Planning Committee, the refining of vision, mission, and values statements and the development of goals, strategies, and objectives to achieve the desired future state of the Department.

Citygate completed a comprehensive management study for the Lawrence Police Department in Lawrence, Kansas. Citygate’s assessment included a detailed analysis of every type of delivered services by the Department, covering its internal support services, community relations, and community oversight. A data-driven review considered the adequacy of the existing deployment system, scheduling, and staffing. We reviewed response time, crime, and call data that drives the recommendations for staffing in Patrol. The project also entailed formal community listening sessions with approximately 100 diverse community stakeholders, including the faith-based community, civic organizations, students, elected officials, and law enforcement, as well as the elderly, LGBTQ, African American, and Native American communities. In addition to interviews with the City Manager, the Chief of Police, and other key positions, this study also included an internet-based community survey to allow for the public to provide feedback regarding current and future service.

Citygate completed an organizational and operational review of Goleta’s City Manager and Neighborhood Services and Public Safety Departments, including all divisions within both Departments, with the strategic objective of enhancing organizational operations for current and future needs. This review included recommendations that addressed best practices, staffing ratios, organizational needs, performance measures, optimal organizational model based on available budget, streamlining procedures and processes, cost-saving technologies for current and future programs and operations, training and succession planning, current and future staffing requirements, and best management practices that complement the City’s codes and ordinances.

Citygate provided Interim Director services for wastewater, collection, and plant operations for the City of Pacifica. In addition to traditional interim duties, Citygate provided a report of Citygate’s findings and recommendations addressing organization structure, position roles and duties, and other related needed improvements.

Citygate assisted NuStar Energy’s Western Region with a project to determine any needs the terminals have in terms of leadership, operational support, customer service, communication, and culture shaping. Citygate then facilitated a workshop with the regional support team to prioritize the services to be delivered to the terminals and clarify the roles and responsibilities needed to provide the desired services.

Citygate provided consulting services to improve performance and accountability within the Fire Prevention Bureau for the City of Sacramento. Citygate provided technical work products, process re-design facilitation, inter-departmental agreements, fiscal and software reform advice, and project reports to executive management over the course of this one-year, $150,000 engagement. To better understand the workflow and integrated processes within the Bureau, Citygate worked with the client team to develop clear logic models identifying not only the various steps within the Bureau’s programs, but also their relationships with each other. The creation of job checklists, which were drafted with an engaged staff team, were most helpful to the client for building sustainable, improved effectiveness and efficiency.