Scope of work: Assessment, development, and design of an Animal Services Strategic Plan for Contra Costa County. This new plan includes an evaluation of the accomplishments of the Animal Services Department since the implementation of the 2018 strategic plan, and will contain clear prioritized goals, objectives, and metrics to measure progress. The scope of work will also include surveys of internal and external stakeholders throughout the community. As part of this engagement, Citygate will include an implementation action plan, and will provide on-site training and strategic meetings to ensure successful implementation of the plan.

Scope of work: A strategic planning and facilitation session for the City of San Juan Bautista, including a high-level organizational review to identify current issues and develop recommendations for workload management. After conducting varied stakeholder interviews and community and employee surveys, Citygate assisted in a Citywide update to establish vision and mission statements and identified key strategic goals and core priorities alongside developing new processes to monitor progress and update the Strategic Plan.

Scope of work: A thorough review and analysis of service and staffing options for the Eden Prairie Fire Department. Citygate’s analysis will determine whether there are more effective, efficient, and improved deployment models for service delivery—consistent with state of Minnesota and national best practices—and will include a review and recommendation for fire service coverage for the City. As part of this thorough review, and in developing a Master Plan to guide the City going forward, Citygate will detail the pros and cons of each SOC model, the pros and cons of each staffing model identified, provide a detailed cost analysis of each SOC and staffing model identified, and will provide options for funding the cost of each model presented. Citygate will address the specific context and challenges that fire departments in Minnesota and much of the country face as a result of the changing fire, EMS, and demographic fact patterns, and will explore the potential staffing model changes required as a result of these changes.

Scope of work: A Fire Services Master Plan study for the Central Marin Fire Department. Citygate will evaluate and formulate recommendations for appropriate staffing and deployment of firefighting, emergency medical service, and specialized resources consistent with state and national best practices and generally conforming with recommendations of the Center for Public Safety Excellence (CPSE). The study is also intended to (1) include analysis and recommendations for the location of fire stations to minimize emergency incident response time, and (2) incorporate relevant data analysis and benchmarking to national standards as well as Department-established performance goals.

Scope of work: An update to Citygate's prior Standards of Cover study the Southern Marin Fire Protection District, including reviews of the District’s current headquarters management services program staffing, capital assets plans, facilities adequacy, future demand for services, and future delivery system models. Together, these components will culminate in a Fire Services Master Plan from which to manage immediate and longer-term fire service programs in the District. The Master Plan includes full assessments of headquarters services and facilities.

Scope of work: An Organizational Analysis, Community Risk Assessment, Standard of Coverage Study, and Five-Year Strategic Plan for the City of Palm Springs Fire Department. In preparing this study and Strategic Plan, Citygate will enlist significant involvement from the City’s partners, including the Agua Caliente Band of Cahuilla Indians. Citygate’s work will include a community risk analysis of Palm Springs with a 5- to 10-year projection; evaluation of existing aircraft rescue and firefighting operations in Palm Springs; response time analysis for both fire and EMS calls under City and County coverage models; and a determination regarding the optimal locations for fire stations. Citygate will evaluate the existing deployment model, identifying areas for improvement and recommendations for optimizing resource allocation and operational efficiency. Citygate will also evaluate the fee schedule for service and cost recovery.

Scope of work: A Standards of Coverage Assessment / Fire Services Master Plan for the Los Osos Community Services District. The study evaluates staffing and deployment, with recommendations for appropriate current and future firefighting and emergency medical service resources consistent with state and national best practices and generally conforming with the recommendations of the Center for Public Safety Excellence. In delivering a report that will help create a template for future decision making, Citygate’s study examines the effectiveness of inter-jurisdictional response to evaluate the benefits of the emergency services provided by the District and its partners.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A Standards of Cover study and Community Risk Assessment for the City of Glendale Fire Department. The project includes an analysis of the adequacy of headquarters programs and facilities. Citygate will evaluate the Department’s current and projected near-term future service demand to the Department’s EMS deployment, wildland firefighting, technical rescue, and other specialty services to best serve the City’s evolving demographics and demand needs. From this analysis, Citygate will generate a Fire Services Master Plan from which the City can manage immediate and longer-term fire service programs.

As a follow-on engagement to the prior Strategic Planning and Facilitation Assistance project, Citygate provided implementation support to the City to assist with the establishment of a formal strategic plan implementation, monitoring, reporting, and updating process to ensure the strategic plan document is a relevant, effective work tool.