Citygate provided an independent evaluation of the City of Sacramento Animal Care Services Division’s efficiency and effectiveness and the appropriateness of existing services and processes, best management practices, and benchmarking compared to agencies of similar size. Citygate also provided an operational review of the Division for the City, with recommendations on policies to implement and ways to streamline workflow, enrich services, and increase safety for customers and staff. The study also included a workload and staffing analysis to evaluate the appropriateness of the staffing level and ensure fees provide an optimal level of cost recovery.