Citygate conducted an operational review of the Finance Department for the City of Surprise, Arizona to evaluate the capacity of the Department to provide the financial management services necessary to meet the needs of the rapidly growing City. In conducting the operational review, Citygate analyzed the organizational structure, utilization of resources, processes, and customer service. The analysis of these elements included an assessment of the adequacy of reports and software, policies and procedures, the use of staff, expenditure and revenue recording and management, communications with other departments, how well finance system users were served, and how well the Department forecasts and proactively seeks solutions to problems.