Citygate conducted an independent performance audit of Kern County’s Animal Services Division. The study included all major program areas of the Division, including administration, shelter operations, field operations, and community/public relations. Citygate also utilized an employee survey, a customer/citizen survey, and community meetings. It concluded with an extensive report of findings, the analysis performed, and numerous recommendations for improving the Division. Citygate presented the report to the Board of Supervisors, along with an action plan for the implementation of the recommendations.