Citygate completed a focused review of the Provo Police Department. This study reviewed the Police Department’s leadership and management approach to implementing its policies regarding the standards of conduct and ethics. Specifically, Citygate examined six key areas, including the citizens’ complaint process, professional standards of conduct, officer training, leadership and management, hiring and retention, and community relations. The study resulted in 27 specific action items designed to improve the effectiveness and performance of the Provo Police Department.