As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Emergency Command Center. This assessment ascertained the efficiency and effectiveness of the activities of the ECC and ensured compliance with policies/procedures, best practices, and regulatory agencies. The other six assessments part of the Master Services Agreement were for the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.