As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Emergency Medical Services Department. This assessment ensured the Department and its staffing and support tools could provide the needed patient care quality oversight in light of a recent reorganization. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.