Customer Service.Gov – New book published by Citygate Press available now; written by Citygate consultant Bruce McClendon Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Community Development Department Consulting, Information Technology, Strategic Planning August 21, 2013 Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government As reviewed by Ted Gaebler, author of Reinventing Government: “Customer Service.Gov is a user’s guide for applying technology tools and the Read More
Citygate Consultant Bruce McClendon Co-Authors “Big Data” Promises a Revolution in ICMA Public Management Magazine Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Information Technology, Local Government, Strategic Planning August 15, 2013 “Big Data” Promises a Revolution by Bruce McClendon and Wally Hill It’s called “big data.” And big it is. This emerging field promises to revolutionize government and business. How? By capturing, curating, managing, processing, Read More