Citygate assisted the City of Corona, California, by developing an organizational strategy outlining five-year goals for the Fire Department, with a more specific set of objectives and a plan for implementation of the first three years of the plan’s time frame. This comprehensive performance assessment included a Standards of Coverage analysis to examine incident response statistics to better establish realistic and best practice response times.

Citygate completed a Fire Department Strategic Plan and Standards of Coverage study for the City of Corona, California, which included all facets of fire and non-fire operations, fire prevention, fire response, fire administration, emergency medical services, fire investigation, fire training, disaster preparedness, hazardous materials, administrative support positions, information systems, capital facilities and apparatus, fire department fees, emergency preparedness, regional issues, and fire public education.

Citygate conducted a comprehensive Master Plan and best practices analysis for the City of Corona Fire Department’s Fire Prevention Division. The review identified gaps in the Division, developed recommendations to maximize current fire prevention practices and resources, and identified best practices for application in the fire prevention program.

Citygate Associates conducted rotating departmental management and staffing studies for the City of Corona, including the Public Works Department, the Utility Services Department, the Public Library, the Housing and Development Department, the Police Department, the Building and Planning Departments, the Fire Department, the Department of Management Services, Parks, and a Citywide Overview of Implementation Status. Each study evaluated management, staffing, organization structure, resource deployment, maintenance service levels, operations, equipment, technology, human resource management, training, management information systems, performance measurement, and policies and procedures. We recommended specific performance measures for use in several departments. As a part of each management audit, we surveyed a number of comparable cities to develop comparative data and to identify best practices. In a follow-up analysis, Citygate found that over 95 percent of our approximately 250 recommendations had been implemented.