Citygate completed an analysis of the City’s Human Resources Division of the Administrative Services Department. The study provided an analysis and evaluation of the Human Resources management functions, including its effectiveness and efficiency, use of technology, timeliness of recruitments, and workload, as well as an assessment of the organization’s expectations of the Human Resources functions by the user departments.

Following the 2009 impact fee analysis, the City of Vista commissioned Citygate to perform a Standards of Coverage analysis for the Fire Department as an input to both operating and capital budget considerations.

Following the 2008 financial review, Citygate was selected in an ongoing project to analyze and update the development impact and related users’ fees of the City, which required revising a number of city planning, facility, and capital plans to support the establishment of the impact fees.

Citygate completed a two-phase study for the City of Vista’s Finance Department. Phase one included an organizational and process review of the Finance Department, including an evaluation of work processes, organizational arrangement, and staff/workload balance. Phase two included a review of the City’s MUNIS Software System to improve its functionality for the City.

Citygate conducted a review of the City of Vista’s existing financial condition, financial practices and strategies, staffing, and organizational arrangements and developed recommendations addressing each of the three principal areas of the Five-Year Financial Plan. This project included the following objectives: 1) assessing the City’s ability to continue providing the current level of municipal services over the next five years if the City continued its present staffing, organizational arrangement, and financial practices and strategies; 2) recommending any changes in staffing and organizational arrangements to improve the City’s financial ability to continue or enhance the present level of municipal services over the next five years; and 3) recommending any changes in financial practices or strategies that will improve the City’s financial ability to continue or enhance the present level of municipal services over the next five years.

Citygate was asked to conduct a performance audit of the City of Vista’s development review process. The scope of the study included the program areas of building, planning, engineering, inspection services, and other municipal functions that relate to the development review process. As part of Citygate’s review, a customer survey was conducted, as well as an employee survey.