Citygate completed an organizational and operational review of Goleta’s City Manager and Neighborhood Services and Public Safety Departments, including all divisions within both Departments, with the strategic objective of enhancing organizational operations for current and future needs. This review included recommendations that addressed best practices, staffing ratios, organizational needs, performance measures, optimal organizational model based on available budget, streamlining procedures and processes, cost-saving technologies for current and future programs and operations, training and succession planning, current and future staffing requirements, and best management practices that complement the City’s codes and ordinances.

Citygate conducted an organizational review of the Public Works Department as part of a Citywide organizational review for the City of Delano, California. This study also included the following functional areas: Community Development, Finance, City Manager, Community Services, City Clerk, Administration/Human Resources, Information Technology, Police, and Community Correctional Facility. As part of this review, Citygate conducted web-based employee and citizen surveys to supplement findings and gain a comprehensive understanding of citizen perspectives regarding City services.

Citygate Associates conducted rotating departmental management and staffing studies for the City of Corona, including the Public Works Department, the Utility Services Department, the Public Library, the Housing and Development Department, the Police Department, the Building and Planning Departments, the Fire Department, the Department of Management Services, Parks, and a Citywide Overview of Implementation Status. Each study evaluated management, staffing, organization structure, resource deployment, maintenance service levels, operations, equipment, technology, human resource management, training, management information systems, performance measurement, and policies and procedures. We recommended specific performance measures for use in several departments. As a part of each management audit, we surveyed a number of comparable cities to develop comparative data and to identify best practices. In a follow-up analysis, Citygate found that over 95 percent of our approximately 250 recommendations had been implemented.

Citygate Associates conducted a Citywide organizational review for the City of Albany, California. The study provided a third-party review of the City’s organizational structure to identify potential cost savings, service improvements, and other efficiencies to improve the effectiveness of the City organization. In addition, the study provided strategies and options for providing services in a tighter fiscal environment over the long term. The following departments were included in the study: Fire Department, City Administrator’s Office, City Clerk’s Office, Finance and Administrative Services Department, Community Development Department, and Recreation and Community Services Department.

Citygate reviewed major development agreements and advised the Office of the County Executive Officer on strategies for consistency with other County planning policies and documents.