The Housing Authority of Salt Lake City (HASLC) engaged Citygate to conduct a review and analysis of the Human Resources (HR) Department employment selection and performance review processes and practices. HASLC expressed a desire to enhance its employment selection processes to attract quality job candidates and hire employees of higher quality and character. Citygate’s primary task was to review and analyze existing HASLC human resources-related policies, procedures, and practices related to the recruitment and selection of staff and to conduct in-depth interviews of key leadership staff, HR Department staff, and a newly hired employee.

Citygate updated the Standards of Coverage planning analysis (fire crew deployment study) for the City of Pasadena’s Fire Department. The original study was completed in February 2014. This update reviewed the adequacy of the existing deployment system from the current fire station locations and included updated statistics, supplemental geographic maps, and revised deployment recommendations.

Citygate conducted a management and performance audit of the Salt Lake City Housing Authority. Areas included in the review were organizational health and strategic planning; commission role, policies, and practices; management leadership, responsibilities, and training; public partner relationships; human resource systems; and homeless program policies, practices, staffing, and management.

Citygate Associates conducted rotating departmental management and staffing studies for the City of Corona, including the Public Works Department, the Utility Services Department, the Public Library, the Housing and Development Department, the Police Department, the Building and Planning Departments, the Fire Department, the Department of Management Services, Parks, and a Citywide Overview of Implementation Status. Each study evaluated management, staffing, organization structure, resource deployment, maintenance service levels, operations, equipment, technology, human resource management, training, management information systems, performance measurement, and policies and procedures. We recommended specific performance measures for use in several departments. As a part of each management audit, we surveyed a number of comparable cities to develop comparative data and to identify best practices. In a follow-up analysis, Citygate found that over 95 percent of our approximately 250 recommendations had been implemented.

Citygate conducted a Citywide management audit for the City of Glendora, California, including the Police Department. The study culminated with recommended ways in which the City organizational structure can better serve the community and be more user friendly. The study further determined the extent to which the members of the City employee structure take advantage of appropriate training, equipment, and technology and whether there might be more efficient implementation of technological advances. The study also recommended cost savings and restructuring to permit funding of capital requirements. The following Departments were also included in the study: Community Services, Public Works, Administration, City Clerk, Finance, Planning, and the Public Library.