Scope of work: Citygate built upon our previous 2020 Community Risk Assessment / Standards of Coverage (SOC) Analysis for the City of Carlsbad Fire Department. This engagement included reviewing the older fire stations and apparatus; preparing a functional Master Plan for their long-term use, modification, or replacement; and providing options for how to fund future fire stations.

Scope of work: Development of a Fire Master Plan for the Cy-Fair community of the northwest Houston metropolitan area. This engagement—based on Harris County Emergency Services District #9’s unique Fire and EMS fact pattern and varied risks—included a community risk assessment, a standard of cover study, and a compliance audit. The Master Plan also included the development of a strategic plan to ensure goals are actionable and categorized by priority over the long term.

Scope of Work: An update of Citygate’s 2017 Community Risk Assessment / Standards of Coverage study for the City of San Marcos Fire Department. The update provided recommendations for the appropriate staffing and deployment of firefighting and emergency medical service resources to meet the currently projected needs of the City, consistent with state and national best practices.

Scope of work: An independent operational and organizational assessment for the City of Oceanside Police Department, affecting current, future, and long-term organizational, strategic, and operational plans. This review examined current and future service delivery, quality of service, service delivery expectations, community engagement, community priorities, Departmental organization, and staffing and deployment feasibility to maintain current and future organizational efficiency. This study assisted in establishing efficiencies to ensure City, Department, and community needs are met by reviewing programming, infrastructure, operational efficiency, and fiscal impacts of associated findings and recommendations across the entire organization, as well as identifying planned service delivery systems and staffing allocation models to best serve the community and achieve City Council and Department goals and objectives.

Scope of work: Review of a contemplated ambulance service permit system whereby two or more operators would provide Countywide ambulance services for the County of Santa Barbara. Related to this economic review, Citygate will calculate revenue and cost estimates using modeling for a proposed Countywide permit system and determine the viability of revenue generation for either a private or government entity.

Scope of work: Evaluation of multiple proposed large warehouse projects to determine their impact on Suisun City fire services if constructed.

Scope of work: A Standards of Cover analysis of paramedic units with recommendations for future expansion of the program within Weber County. Citygate’s Standards of Cover assessment utilized historical incident data to evaluate existing resource deployment for proper distribution and concentration purposes and developed recommendations for strategic planning purposes based on both demand and a concentration analysis.

A study of ambulance service delivery models for the City of San Rafael. This assessment includes analysis of EMS service levels, staffing, hiring and training, standards of coverage, and will address the potential impacts of options presented to the City.

Citygate performed an organizational review of Monterey County’s current Cannabis Program, including funding, organization, permitting, staffing, and workload. This review included recommendations for an efficient organizational structure, including formal and informal organizational alignment, management, and supervision of the Cannabis Program; job classifications, specifications, and compensation for employees in the Cannabis Program Office; efficient and effective staffing levels for the Cannabis Program; expectations related to positions being 100 percent funded by cannabis tax revenue; efficient and effective business processes and task assignments for cannabis licensing/permitting to alleviate the existing backlog, and to the extent possible, prevent new persistent backlogs; and best practice performance standards for cannabis licensing/permitting.

Citygate performed an organizational review and analysis of Monterey County’s current homeless programs, funding, and coordination services. For this review, Citygate identified, evaluated, and recommended funding sources and budgeting structure for the Homeless Services function; identified and recommended organizational best practices, including comparisons with similar cities and counties; evaluated and recommended best practices for collaboration and coordination with various County departments, the Continuum of Care, local cities, school districts, businesses, and homeless service providers; and evaluated and recommended formal and informal organizational alignment, structure, and staffing for the Homeless Services function.