Citygate performed an organizational review and analysis of Monterey County’s current homeless programs, funding, and coordination services. For this review, Citygate identified, evaluated, and recommended funding sources and budgeting structure for the Homeless Services function; identified and recommended organizational best practices, including comparisons with similar cities and counties; evaluated and recommended best practices for collaboration and coordination with various County departments, the Continuum of Care, local cities, school districts, businesses, and homeless service providers; and evaluated and recommended formal and informal organizational alignment, structure, and staffing for the Homeless Services function.

Citygate conducted a Standards of Coverage (SOC) study update, community risk assessment, and facility assessment for the City of Huntington Beach Fire Department to assist the Department in achieving agency accreditation with the Commission on Fire Accreditation International. In addition, the study established current response performance, identified new targets for improvement, and served as the basis for a new Strategic Community Risk Reduction Program that identified programs for implementation to mitigate risks and make the City a safer, healthier, and more resilient community. The facility assessment assisted in identifying modifications and use of existing facility space to reduce employee exposure to carcinogens. In addition to identifying specific facility needs, the assessment formed the baseline for future annual facility safety inspections. Citygate also performed the City’s 2017 SOC study.

Citygate, in partnership with COAR Design Group (formerly Jeff Katz Architecture), conducted a police workload and staffing study for the City of Los Altos, California, as part of the City’s larger plan exploring options for renovating its current police headquarters facility or constructing a new facility. For this study, Citygate evaluated the adequacy of staffing levels for current workload and whether Department command staff’s goals and objectives related to staffing and community service level expectations were being met; examined the current organizational structure; provided a structured and defensible methodology for the Department’s staff to use in projecting future staffing needs; identified where data and community needs indicate new service delivery methods are needed; identified any redundancies, gaps, and opportunities for applying best practices in the provision of core services; and made recommendations for staffing levels that will allow the Department to maintain or increase its current level of services, as well as recommended any emerging technologies that may assist or enhance intelligence-led policing strategies.

Citygate worked with the City of Gilroy, California, to expand the scope of work specific to the City in parallel with our Standards of Coverage Assessment for the Cities of Gilroy and Morgan Hill and the South Santa Clara County Fire Protection District. This expanded scope of work included performing a fire station relocation impact analysis, identifying the best option(s) to meet the current and anticipated near-term service demand in the Glen Loma area, developing a pilot program to best meet the near-term service needs for the Glen Loma area, evaluating the current and future Fire Department records management system options, and evaluating the Department’s dispatch service options.

Citygate completed an organizational and operational review of Goleta’s City Manager and Neighborhood Services and Public Safety Departments, including all divisions within both Departments, with the strategic objective of enhancing organizational operations for current and future needs. This review included recommendations that addressed best practices, staffing ratios, organizational needs, performance measures, optimal organizational model based on available budget, streamlining procedures and processes, cost-saving technologies for current and future programs and operations, training and succession planning, current and future staffing requirements, and best management practices that complement the City’s codes and ordinances.

Citygate completed an organizational review of the Planning Department for the Midpeninsula Regional Open Space District in the Bay Area. As part of this review, Citygate evaluated the existing organizational structure and staffing functions, appraised the Department’s current operational policies and procedures, identified redundant systems and inefficient procedures or practices, assessed and identified operational areas that can be streamlined, and assessed how technology is currently used and how it might be better utilized to enhance project processing.

Citygate completed an analysis of the City’s Human Resources Division of the Administrative Services Department. The study provided an analysis and evaluation of the Human Resources management functions, including its effectiveness and efficiency, use of technology, timeliness of recruitments, and workload, as well as an assessment of the organization’s expectations of the Human Resources functions by the user departments.

Citygate assisted the City of Surprise by developing a comprehensive Public Safety Master Plan that will enable the Police and Fire-Medical Departments to complete their organizational and programmatic goals while falling in line with the City of Surprise General Plan 2035 and City Council Strategic Plan. We developed an organizational strategy that serves as a blueprint for 15-year goals for public safety, but also details specific three-year implementation steps. To accomplish these objectives, Citygate comprehensively assessed all facets of the public safety operations, including mission, goals, policies, practices, deployment, facilities, equipment, programming, organizational structure, and staffing levels.

Citygate reviewed the Monterey County Emergency Medical Services System Communications Plan to integrate the upcoming radio system improvements. In addition, Citygate advised the EMS agency and hospitals regarding best-fit equipment needed to update capabilities. The project also considered all regional policies and state-mandated Incident Command System regulations.

Citygate completed a feasibility study for interested Monterey County Public Safety Agencies to be serviced by Santa Cruz Regional 9 1 1. The scope of the project includes: identifying Monterey County public safety agencies interested in transferring their 9 1 1 and dispatch services from the Monterey County Emergency Communications Department to Santa Cruz Regional 9 1 1; determining the ability of Santa Cruz Regional 9 1 1 to accommodate the additional loading and services to those agencies within its current facility; identifying the one-time costs associated with said service change; identifying any operational differences between the two dispatch centers; and assisting with equipment and facility configuration to accommodate said service change.