Scope of work: An Independent Review of the Metro Transit Security Public Safety Department Feasibility Study. Citygate will conduct a comprehensive and objective analysis of the cost estimates used in a prior study for LACMTA to establish its own police service, ensure the estimates are consistent with industry standards and benchmarks, and identify any discrepancies or inefficiencies in the current cost estimates and level of service model. Citygate’s Work Plan will include review of the prior study’s cost documentation and methodologies; interviews with key study and Metro personnel involved in the cost estimation process; specific review of written concerns raised by Law Enforcement stakeholders; a summary of key findings regarding cost estimate accuracy, listing identified discrepancies; benchmarking of the first study’s cost estimates against industry standards, California police regulations, and best practices; and a summary of key findings regarding cost estimate accuracy, listing identified discrepancies.

Scope of work: A thorough review and analysis of service and staffing options for the Eden Prairie Fire Department. Citygate’s analysis will determine whether there are more effective, efficient, and improved deployment models for service delivery—consistent with state of Minnesota and national best practices—and will include a review and recommendation for fire service coverage for the City. As part of this thorough review, and in developing a Master Plan to guide the City going forward, Citygate will detail the pros and cons of each SOC model, the pros and cons of each staffing model identified, provide a detailed cost analysis of each SOC and staffing model identified, and will provide options for funding the cost of each model presented. Citygate will address the specific context and challenges that fire departments in Minnesota and much of the country face as a result of the changing fire, EMS, and demographic fact patterns, and will explore the potential staffing model changes required as a result of these changes.

Scope of work: A law enforcement feasibility study for the City of Palmdale. The study will include an analysis of the City’s current public safety services and programs to determine whether its current model is sustainable, whether modification of the City’s current strategies and programs should be considered and offer additional strategies the City should consider. For this engagement, Citygate will administer a public survey regarding current public safety programs and satisfaction and will perform an analysis which includes an examination of the City’s public safety in conjunction with the Los Angeles County Sheriff’s Department (LASD) law enforcement service contract. Citygate will identify areas of improvement for staffing non-sworn community safety programs and explore the potential for sensible, cost-effective enhancements.

Scope of work: An Organizational Analysis, Community Risk Assessment, Standard of Coverage Study, and Five-Year Strategic Plan for the City of Palm Springs Fire Department. In preparing this study and Strategic Plan, Citygate will enlist significant involvement from the City’s partners, including the Agua Caliente Band of Cahuilla Indians. Citygate’s work will include a community risk analysis of Palm Springs with a 5- to 10-year projection; evaluation of existing aircraft rescue and firefighting operations in Palm Springs; response time analysis for both fire and EMS calls under City and County coverage models; and a determination regarding the optimal locations for fire stations. Citygate will evaluate the existing deployment model, identifying areas for improvement and recommendations for optimizing resource allocation and operational efficiency. Citygate will also evaluate the fee schedule for service and cost recovery.

Scope of work: A peer review of updated cost allocation models for the for the City of Eureka Fire and Humboldt No. 1 Fire Protection District. Citygate leveraged the experience of its previous study to explain options for cost allocation of fire services between the partners.

Scope of work: A Fire Department Services Evaluation of more effective, efficient, and improved deployment models for service delivery for the City of Shakopee. The study includes analysis and recommendations for the future improvement of services to the community, with the goal to provide the best possible level of service while maintaining a fiscally responsible Department. Citygate will review the Department’s annual budgets and projected capital outlays compared with expected service demands to assist Department and City leaders in long term financial forecasting.

Scope of work: An assessment of the Corpus Christi Animal Care Services Department to determine any issues that may limit effectiveness of operations and administration. The assessment includes an evaluation of the CCACS facility and the Department’s building needs; review of documents, policies and procedures, and operations; and incorporation of staff interviews and stakeholder input. The assessment also includes a review of the CCACS business model and the efficiency of policies, procedures, workflow, and animal flow in all Animal Care Services divisions—including but not limited to Administration, Field Operations, Investigation, Kennels, Live Release, and the Veterinary Clinic. Length of stay and capacity of care as well as euthanasia policy will be evaluated. The assessment includes a market pay analysis for positions in the Department.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: Citygate provided strategic planning and facilitation assistance for the City of Angels Camp, California, as a follow-up to Citygate’s previous two studies for the City: the 2018 organizational review and budget stabilization study, and the 2020 financial action plan in response to COVID-19. For this project, Citygate interviewed key staff, City Councilmembers, and community members to gauge current operational efficiency, identify goals and priorities, and identify general and operational issues/priorities to assist in the development of Council priorities. Citygate also reviewed the City’s current fiscal condition at a high level to identify present opportunities and challenges.

Scope of work: A departmental process and improvement assessment of the Community and Economic Development Department for the City of Santa Paula. Citygate will evaluate the current practices, procedures, and performance standards of Department functions for conformance with industry best practices and legal requirements. Citygate will also evaluate the Department’s organizational structure, including the types and number of positions needed to meet workload and performance standards, and will identify where organizational and operational performance and service levels can be enhanced with new performance metrics to help ensure the Department’s goals continue to be met.