Scope of work: Assessment, development, and design of an Animal Services Strategic Plan for Contra Costa County. This new plan includes an evaluation of the accomplishments of the Animal Services Department since the implementation of the 2018 strategic plan, and will contain clear prioritized goals, objectives, and metrics to measure progress. The scope of work will also include surveys of internal and external stakeholders throughout the community. As part of this engagement, Citygate will include an implementation action plan, and will provide on-site training and strategic meetings to ensure successful implementation of the plan.

Scope of work: A thorough review and analysis of service and staffing options for the Eden Prairie Fire Department. Citygate’s analysis will determine whether there are more effective, efficient, and improved deployment models for service delivery—consistent with state of Minnesota and national best practices—and will include a review and recommendation for fire service coverage for the City. As part of this thorough review, and in developing a Master Plan to guide the City going forward, Citygate will detail the pros and cons of each SOC model, the pros and cons of each staffing model identified, provide a detailed cost analysis of each SOC and staffing model identified, and will provide options for funding the cost of each model presented. Citygate will address the specific context and challenges that fire departments in Minnesota and much of the country face as a result of the changing fire, EMS, and demographic fact patterns, and will explore the potential staffing model changes required as a result of these changes.

A Standards of Coverage Assessment for the City of Costa Mesa, California. Citygate’s assessment includes a full deployment study and an analysis of response time and service capacity coverage for the One Metro West project application in northwest Costa Mesa for inclusion into the project environmental impact report.

Scope of work: A law enforcement feasibility study for the City of Palmdale. The study will include an analysis of the City’s current public safety services and programs to determine whether its current model is sustainable, whether modification of the City’s current strategies and programs should be considered and offer additional strategies the City should consider. For this engagement, Citygate will administer a public survey regarding current public safety programs and satisfaction and will perform an analysis which includes an examination of the City’s public safety in conjunction with the Los Angeles County Sheriff’s Department (LASD) law enforcement service contract. Citygate will identify areas of improvement for staffing non-sworn community safety programs and explore the potential for sensible, cost-effective enhancements.

Scope of work: An Organizational Analysis, Community Risk Assessment, Standard of Coverage Study, and Five-Year Strategic Plan for the City of Palm Springs Fire Department. In preparing this study and Strategic Plan, Citygate will enlist significant involvement from the City’s partners, including the Agua Caliente Band of Cahuilla Indians. Citygate’s work will include a community risk analysis of Palm Springs with a 5- to 10-year projection; evaluation of existing aircraft rescue and firefighting operations in Palm Springs; response time analysis for both fire and EMS calls under City and County coverage models; and a determination regarding the optimal locations for fire stations. Citygate will evaluate the existing deployment model, identifying areas for improvement and recommendations for optimizing resource allocation and operational efficiency. Citygate will also evaluate the fee schedule for service and cost recovery.

Scope of work: Ambulance and EMS program enhancement consulting services for the Orange County Fire Authority service area to include the .201 providers and County LEMSA-managed EOAs. Citygate will provide recommendations to enhance the EMS patient transportation system using a regional approach to improve response times, quality of care, and sustainability and economics, and will identify revenue sources to re-invest into system enhancements.

Scope of work: An assessment of the Corpus Christi Animal Care Services Department to determine any issues that may limit effectiveness of operations and administration. The assessment includes an evaluation of the CCACS facility and the Department’s building needs; review of documents, policies and procedures, and operations; and incorporation of staff interviews and stakeholder input. The assessment also includes a review of the CCACS business model and the efficiency of policies, procedures, workflow, and animal flow in all Animal Care Services divisions—including but not limited to Administration, Field Operations, Investigation, Kennels, Live Release, and the Veterinary Clinic. Length of stay and capacity of care as well as euthanasia policy will be evaluated. The assessment includes a market pay analysis for positions in the Department.

Scope of work: Interim Planning and Building Director services to the City of Calistoga. Citygate oversaw the performance of all relates duties in the absence of the City’s permanent staff member.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A study to determine the appropriate level of staffing within the Ridgefield Public Works Department to meet its operational requirements and assist in the development of strategies that utilize staff resources in the most effective manner. The study includes a review of current operations, organizational structure, work schedules, workloads and service levels, and identifies the optimal staffing necessary to meet current needs. The study also defines critical issues facing the Department in the next five years while providing an analysis of the impacts related to anticipated issues.