Citygate completed a Police Department Strategic Plan for the City of Pasco, Washington, to review current and future service delivery, quality of service, service delivery expectations, community engagement, community priorities, Departmental organization, and staffing and deployment feasibility to maintain current and future organizational efficiency. This review examined current service delivery models; staffing levels; programming; management structure; operational efficiency; and sustainability of mission, vision, and values.

Citygate completed a police staffing and efficiency study for the City of Elk Grove, California. This study determined an optimal staffing model, appropriately considering workload, performance measures, service delivery expectations, operating budgets, community priorities, and Departmental organization. In addition, this study forecast future needs, taking into consideration both short- and long-term objectives, community growth, and any other factors that could impact staffing requirements.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Business Services functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Fleet Services Division, and the Community Risk Reduction Department.

Citygate conducted a feasibility analysis for the City of Jurupa Valley, California, to determine the viability of separating from the Riverside County Sheriff’s Department and directly providing polices services. Using as a foundation Citygate’s recent police services JPA feasibility assessment, which included the City, Citygate conducted a more in-depth analysis of policing needs in the City, the risks to be protected, and the likely growth, leading to a refined police department size estimation and allowing for a close model of early years operating costs and capital and start-up expense needs. This study also provided a likely conversion-of-services timeline. The end result, in effect, provided the City Council and the community with a police services Master Plan and cost model.

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Community Risk Reduction Department to assess the efficiency and effectiveness of leadership, personnel, and operations and to ensure compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Fleet Services Division, and Business Services functions.

Citygate, in partnership with COAR Design Group (formerly Jeff Katz Architecture), is currently performing a comprehensive assessment of the Police Department and City Hall facilities for the City of Irwindale, California, to include recommendations for improvements to bring the existing facilities up to current standards and the provision of a cost estimates for all recommended improvements. Citygate’s role in the study entails performing a thorough review of the Police Department to assess potential changes to future operations. This review will serve as a road map for future staffing needs to assist the City in assessing organizational structure, resource allocation, and geographical patrol boundaries to ensure they are adequate, if not optimal, to provide the highest level of service within the City.

Citygate is currently performing a Standards of Coverage analysis for the Berkeley Fire Department in the City of Berkeley, California. This analysis will define the appropriate level of service based on a comprehensive study of historical performance; community risk factors; expectations; an evaluation of existing and projected risks, hazards, population growth and aging, topography, density and vertical growth of the build environment; and proposed deployment strategies. This study will consider changing landscape and population density of the City and how that may impact service delivery, response times, and overall capacity to respond to emergent and non-emergent incidents. This study will also help determine if the Department should transition from dual-function (firefighter/paramedic) to single-function (EMT or Paramedic) ambulance service and whether enhanced staffing or deployment of suppression resources are needed in key areas of the City to mitigate increasing density and vertical growth.

Citygate conducted a review of the Resource Management Agency (RMA) of Monterey County, California. The objective of the study was to review current conditions, analyze opportunities for organizational changes and process improvements that can further enhance customer service, evaluate future service demands, and develop a Strategic Action Plan with a prioritized implementation schedule. Included in this objective was an emphasis on assessing the adequacy and currency of underlying land use and related policies, the allocation and assignment of long-range planners versus current planners, and how the current situation and practices may compound difficulties in the backlog of application and permit processing, consistency, reliability, timeliness, and overall customer and stakeholder service delivery and satisfaction. Also included was an analysis of the functions included under the structure of the RMA to determine if there are too many or too few functions. Ultimately, this review resulted in Citygate’s recommendation to reorganize the RMA into separate Community Development and Public Works departments, in which Citygate provided strategies and detailed recommendations regarding organizational alignment, staffing, classifications, and business processes. Monterey County completed the reorganization within six months of Citygate’s Final Report delivery. Subsequent to the completion of the review, at the County’s request, Citygate reviewed and evaluated the RMA’s efforts implementing the recommendations from the final report. Additionally, Citygate assisted in onboarding new leadership and management staff.

Citygate conducted a comprehensive operations assessment of the City of Valdez, Alaska, Fire/EMS Department to assist the City and Department in identifying opportunities to improve the delivery of fire, emergency medical, and other technical emergency services. This assessment will include an analysis of deployment, including a community risk assessment and distribution, concentration, and historical reliability and effectiveness analyses, and a review and evaluation of the Fire/EMS Department, including the Department’s organizational structure, the Department’s capital assets and the City’s Capital Improvement Program, the Department’s training and fire prevention programs, the City support services the Department relies upon, and the level of community involvement.

Citygate conducted a study to analyze the feasibility of merging all or a portion of the police service operations in the Cities of Burlingame and San Mateo to reduce costs while retaining, at a minimum, the current service levels for each City and, where possible, improve service levels without additional costs. Thus, this study addressed the possibilities from full consolidation of the agency police services to partial sharing of various services.