Scope of work: Interim Planning and Building Director services to the City of Calistoga. Citygate oversaw the performance of all relates duties in the absence of the City’s permanent staff member.

Scope of work: An operational analysis of Henderson Animal Care and Control to align the operation with best practices, ensure it is operating as efficiently and effectively as possible, and assess whether the current facility will meet the growing needs of the City of Henderson. This comprehensive operational analysis includes examination of staffing levels and workload, management and record keeping, animal intake and handling, fiscal management, sanitation, medical health, internal policies and procedures, the physical layout and design of the facility, future capacity needs, animal behavioral health and mental well-being services, animal intake processes, marketing programs, social media usage, and many other areas.

Scope of work: A study to determine the appropriate level of staffing within the Ridgefield Public Works Department to meet its operational requirements and assist in the development of strategies that utilize staff resources in the most effective manner. The study includes a review of current operations, organizational structure, work schedules, workloads and service levels, and identifies the optimal staffing necessary to meet current needs. The study also defines critical issues facing the Department in the next five years while providing an analysis of the impacts related to anticipated issues.

Scope of work: A standards of coverage study and organizational review for the cities of West St. Paul and South St. Paul South Metro Fire Department. Citygate will conduct a thorough review and analysis of services, staffing, apparatus, and facility options for the Department. Citygate's work includes, as requested, a comprehensive Standards of Coverage document analyzing resource deployment to determine whether the Department is properly deployed to meet its community’s risks and expectations; and a comprehensive review of organizational hierarchy, distribution of workload, and management practices weighed against contemporary organizational principles and business processes. A review of fire station locations and relevant recommendations will also be included, in which Citygate will analyze the Department’s current two-station response model to determine its effectiveness in providing present and future services, with comparative response model options analyzed in parallel. In delivering a report that will help create a template for future analysis, Citygate’s study will examine the effectiveness of inter-jurisdictional response to evaluate the benefits of the emergency services provided by the Department and its partners.

Scope of work: A comprehensive analysis of staffing and resources for the La Mesa Police Department. In obtaining a better understanding of the staffing needs of the Department, Citygate will assist the Department in maintaining a safe community and providing a high level of customer service to its citizens. Citygate will conduct data-driven field services deployment assessments, incorporating relevant, measurable Department and City data while providing additional insight that the City can utilize to guide future growth and development, operating and capital budgets, and other financial and operating commitments. Citygate’s comprehensive work will ensure efficient and effective staffing structure and resource utilization, providing the foundation for future Department planning relative to the provision of public safety infrastructure and services.

Scope of work: An Organizational Workload Study to assess the organizational structure, resource allocation, and geographical patrol boundaries of the Berkeley Police Department and determine whether they are adequate to provide the highest level of service within the City. The study will leverage a community survey administered by Citygate, explore the efficiency of the Mobile Crisis Team as a means of operational efficiency, and will offer robust consideration of the Department’s role and deployment related to Homeless Services. Citygate’s report will include future projections and goals regarding staffing, geographical boundaries, and a comprehensive, data-driven analysis of workload. Citygate will consider how the City’s growth in population and development will impact future services, with recommendations that will empower the City to improve and enhance the overall safety, security, and satisfaction of City residents.

Scope of work: A service delivery and staffing study for Portland Fire and Rescue in the City of Portland, Oregon. Using the Standards of Coverage process, Citygate described the community served and the services provided; reviewed community outcome expectations and performance goals; conducted an analysis of community risks; and evaluated the current deployment, including fire station quantity and location, the quantity and types of apparatus, staffing levels, specialized capabilities, and first-due and ERF performance. Additionally, this study included an assessment of the needs of underrepresented and vulnerable populations and the capacity of headquarters programs to support field deployment.

Scope of work: A comprehensive Staffing Assessment and Organizational Analysis of the San Mateo Police Department. This engagement will serve to both analyze current capabilities and project future needs for the Department, with actionable recommendations and strategies provided for implementation over the next 10 years based on growth and development in the City. In forecasting the appropriate measures to sustain adequate staffing levels, Citygate’s assessment will classify both immediate needs and future milestones, identifying priorities, costs associated with implementation, potential alternatives, and the consequences of inaction.

Scope of work: A comprehensive study of the Elk Grove Animal Shelter staffing model, including workload, animal population trends, performance measures, service delivery expectations, and operating budgets.

Scope of Work: An update of Citygate’s 2017 Community Risk Assessment / Standards of Coverage study for the City of San Marcos Fire Department. The update provided recommendations for the appropriate staffing and deployment of firefighting and emergency medical service resources to meet the currently projected needs of the City, consistent with state and national best practices.