Workload and Staffing Study
Service type.

Completed Projects

Workload and Staffing Study

Completed Date:
January 1998
Project Description:

Citygate completed a Statewide Parole Agent III workload and staffing study. The scope of the study involved the identification of tasks related to social services and corrections, the frequency and time required for completion, the determination of required staffing levels, and the development of formulae for determining sufficient supervisory staffing levels. The methodology utilized, consistent with approaches successfully applied in formulating State government staffing standards, included the reasonable estimates of an expert panel and field observations of actual time spent per task. The work involved approximately 25 days of on-site observations throughout California. This study of Parole Agent staffing was mandated by the State Legislature in anticipation of future budget formulae revisions.


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