Citygate performed an operational and staffing review of the Public Works Department for the City of Brawley, California. This review provided the City with a roadmap of recommendations to improve the public works processes and assure the highest level of timeliness and customer service, particularly for the processing, conditioning, and approval of development projects and anticipated increases in workload due to future economic development opportunities. To provide this roadmap, Citygate examined the current organizational structure of the Public Works divisions and any potential reorganization for improved efficacy, evaluated service delivery, evaluated resources needed, reviewed the systems in use, assessed staffing functions and supervisory ratios, identified alternative service delivery methods, and identified any opportunities for outsourcing.