Organizational Service Level Reviews
Service type.

Completed Projects

Organizational Service Level Reviews

Completed Date:
October 2020
Project Description:

As part of a Master Services Agreement, Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for Orange County Fire Authority’s major cost centers. Each service level assessment evaluated, at a forensic, data-driven level, the operational performance of the cost center, not just compared to national and Citygate team best practices but also to the needs of the Orange County Fire Authority, its employees, and its agency customers. To date, Citygate was retained to provide seven such assessments, including for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.


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