As part of a Citywide rotating management audit program, Citygate conducted a management audit of the Community Development Department to determine the extent to which the Department’s goal, objectives, operations, and employees embrace and achieve elements of the City’s organizational vision in the areas of customer service; neighborhood-based services; effective, efficient organization; valued, appreciated employees; teamwork; and innovative organization. The scope of this review included the Permit Center, Plan Check, Permitting, Building Inspections, and Code Enforcement. Citygate was then retained in a follow-up engagement to provide ongoing team leadership development and customer service training.