Service Level Assessment of the Business Services Functions
Service type.

Completed Projects

Service Level Assessment of the Business Services Functions

Completed Date:
November 2021
Project Description:

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Business Services functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Fleet Services Division, and the Community Risk Reduction Department.


Get the latest news delivered straight to your inbox!

How can we serve you?

Discuss your next project