Service Level Assessment of the Fleet Services Division
Service type.

Completed Projects

Service Level Assessment of the Fleet Services Division

Completed Date:
October 2020
Project Description:

As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Fleet Services Division. This assessment ascertained the efficiency and effectiveness of Fleet Services’ operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Executive Leadership Team and Human Resources functions, the Emergency Medical Services Department, Field Deployment services, Business Services functions, and the Community Risk Reduction Department.


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