As part of a Master Services Agreement with the Orange County Fire Authority (OCFA), wherein Citygate was recently retained to provide seven as-needed organizational service level assessments of operations for OCFA’s major cost centers, Citygate performed a service level assessment of the OCFA Executive Leadership Team and Human Resources functions. This assessment ascertained the efficiency and effectiveness of leadership and personnel operations and ensured compliance with policies/procedures, best practices, and regulatory agency requirements. It also provided service level assessment coordination and strategic advice to the Executive Leadership Team as all the service level assessments were being conducted, and it provided continuity of effort into the final step of strategic planning. The other six assessments part of the Master Services Agreement were for the Emergency Command Center, the Emergency Medical Services Department, Field Deployment services, the Fleet Services Division, Business Services functions, and the Community Risk Reduction Department.