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Bruce McClendon

Customer Service.Gov Translated to Arabic

Categories: Leadership, Animal Care and Control, books, Bruce McClendon, cgbooks, Community Development, Emergency Management & Operations Training, Fire Department Consulting, Fire Protection and Emergency Services Consulting, General Management Consulting, In the News, Incident Management Training, Management Consulting, Police Services Consulting, Public Safety, Strategic Planning

March 2, 2016

Customer Service.Gov: Technology Tools and Customer Service Principles for Innovation and Entrepreneurial Government, a user’s guide for to help governments develop and deliver better products and services, has been translated to Arabic. Customer Service.Gov,

Customer Service.Gov

Categories: books, Bruce McClendon, cgbooks, General Management Consulting, Management Consulting

August 22, 2013

Customer service for most governments today continues to be more about lip service and symbolism, than real service. All too often, what passes for customer service are slogans, posters and sporadic training programs that

Customer Service.Gov – New book published by Citygate Press available now; written by Citygate consultant Bruce McClendon

Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized

Tag: Authors, Books, City Management, Community Development Department Consulting, Information Technology, Strategic Planning

August 21, 2013

Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government As reviewed by Ted Gaebler, author of Reinventing Government: “Customer Service.Gov is a user’s guide for applying technology tools and the

Citygate Consultant Bruce McClendon Co-Authors “Big Data” Promises a Revolution in ICMA Public Management Magazine

Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized

Tag: Authors, Books, City Management, Information Technology, Local Government, Strategic Planning

August 15, 2013

“Big Data” Promises a Revolution by Bruce McClendon and Wally Hill It’s called “big data.” And big it is. This emerging field promises to revolutionize government and business. How? By capturing, curating, managing, processing,

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